Policies

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you have any questions on how to return your item to us, contact us.

We understand that life happens, and sometimes appointments need to be rescheduled or cancelled. However, we kindly ask that you provide us with at least 48 hours notice if you need to cancel or reschedule your appointment.

Cancellations made within 48 hours of your appointment, as well as no-shows, will be charged 50% of the booked service.

Our system sends multiple reminders leading up to your appointment, so we kindly ask that these notifications be acknowledged. When you book an appointment, that time slot is reserved specifically for you. If you don't show up or cancel on short notice, it prevents us from offering that time to other clients, resulting in a loss for our business.

Please know that this policy is not personal but is in place to respect both your time and ours.

Terms for using our website and our Privacy Policy are as follows. Please don't hesitate to contact us if you have any concerns or questions.

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TERMS

Website Content

The information, materials and services in this website is/are provided for general information purposes only. You are responsible for determining the validity, quality and relevance of such information.

We reserves the right to add or remove content from the website without notice.

We will not be held liable for any errors in content and in actions you take in reliance on them.

Any articles, information and content on this website must be read subject to these terms of use. This includes emails and newsletters.

Terms of Use

By using this website you are indicating that you have accepted these conditions. If you do not accept these terms, please refrain from using this website.

You are not permitted to make changes to this website in any form. You will not attempt to disable or interfere with this website or the servers and networks that host this website.

You are prohibited from posting material or comments which is/are threatening, abusive, defamatory, false or indecent. You will be held responsible for any content you create or post on this website and may be referred to appropriate law enforcement agencies.

By posting or adding content to this website you grant us all rights to use that content in such a way as they deem appropriate including, but not limited to, reproduction and distribution to the public.

Your access to this website may be terminated at any time and without notice.

Links to other websites

This website may feature or display third party products, advertising content or links to other websites. Featuring such content does not mean that we recommend or endorse the product/s or service/s of the advertiser or linked websites. We are not responsible for the content of such websites and will not accept liability for the content or products of other linked websites.

Liability

Given the nature of the internet we cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer. We will not accept liability for any loss, consequential or incidental damages caused by loss of or corrupted data, viruses, malware and the like which may harm or infect your computer or mobile device due to your use of this website. This exclusion applies to any emails we may send.

Copyright + Intellectual Property

This website and its content are protected under copyright law. The website owner retains copyright on all content, design and artwork produced for this website. You may not publish, display, modify, store or reproduce any of the content without prior permission from us.

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Collection of personal information

In the course of browsing this website, personal information may be collected. The personal information we collect from you includes, but is not limited to, your name, telephone number, email address and postal address.

We may collect information:

When contact forms, brief forms, subscriptions, questionnaires or other sections of this website are filled in and submitted.

When you subscribe to receive news and updates from this website

Our website will automatically log information relating to your visit to the website, such as your IP address and information about how you use this website.

We use Google Analytics to collect information about how people use and find our website. Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. By using this website you are consenting to the collection of this data. For more information see Google’s privacy policy.

Use of personal information

Use of personal information includes, but is not limited to:

Providing our services

Supplying information about our services

Submitting proposals or quotations

Sending marketing material

Providing subscription to our blog or newsletter

Any other purposes arising in the ordinary course of operating our business

Disclosure of personal information

We will only disclose personal information to an unrelated third party with your consent. However, personal information may be disclosed without your consent if required by law.

Access to and correction of personal information

The National Privacy Principle 6 of the Australian Privacy Act 1998 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access please contact us via our contact page.

Storage and security

We are committed to ensuring that suitable procedures are in place to safeguard and secure personal information that we have collected. Appropriate technical and organisational measures are in place to prevent unlawful access or disclosure of information.

You can unsubscribe from emails at any time. Please contact us contact us if you have any problems unsubscribing.

Changes to privacy policy

We reserve the right to change this privacy policy at anytime at its discretion. Our most recent privacy policy will always be available here on our website.

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2018 UPDATE TO PRIVACY TERMS

You may be aware that a new European Union law, called the General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data. We exercises compliance in the following ways…

1. Obtaining Consent

Consent for storing personal details can be easily given and freely withdrawn at any time. Please contact us to receive a copy or request removal of your personal information.

2. Timely Breach Notification

We will report a security or data breach within 72 hours to both our clients and any related data controllers.

3. Right to Data Access

If you request your existing data profile, we will serve you with a fully detailed and free electronic copy of the data you’ve collected about them. This report will also include how we use this information.

4. Right to Be Forgotten

You have the right to request that we totally erase all your personal data at any time. Please contact to request the right to be forgotten.

5. Data Portability

You have rights to any data relating to you. You may obtain your data from us and reuse that same data in different environments outside of this website if you require. Please contact us to obtain your data.

6. Privacy by Design

We have secure systems for data collection and storage.